Privacy Notice

1. Introduction

FP Digital Business Solutions Ltd («FP», «We», «Us», «Our») is committed to protecting your personal data. This privacy notice explains how we collect, use, and disclose your data when you use our services, particularly the «Parcel Shipping» application and associated services, as well as your choices regarding your personal data. FP operates under the UK GDPR and the EU GDPR where applicable.

2. Applicability

This privacy notice applies to personal data collected through the «Parcel Shipping» application: https://www.myfrancotyp.com/shipuk and our Parcel Shipping website: https://parcel-shipping.com.

3. Data We Process

We process both Customer Data (e.g., contact information, shipping details) and Other Information (e.g., log data, location data). This includes data provided by you, collected automatically, or generated through your interaction with our services.

4. Legal Basis for Processing

Our primary legal basis for processing your data is your consent. We may also rely on other lawful bases, including our legitimate interests, contractual obligations, and legal requirements as necessary under data protection laws.

5. Data Processing

We process Customer Data according to your instructions and in line with our legitimate interests, including service maintenance, communication, billing, and security.

Software and Services Used:

a) Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc («Google»), which uses cookies to analyze how users interact with our website. Data collected (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate website use, compile reports, and provide related services. You may refuse cookies by adjusting your browser settings, although this may limit website functionality. More information can be found at http://tools.google.com/dlpage/gaoptout?hl=de.

b) Google Tag Manager
We use Google Tag Manager, which allows website tags to be managed via an interface. No personal data is collected by Google Tag Manager itself. If deactivation is done at the domain or cookie level, it remains in place for all tracking tags managed by Google Tag Manager.

c) Google Conversion Tracking
This website uses Google Conversion Tracking to monitor the performance of our advertisements. Google AdWords sets a cookie on your computer when you interact with our ads. These cookies do not personally identify users. You may opt-out of conversion tracking by disabling cookies in your browser or blocking cookies from the domain «googleadservices.com.»

d) GoToWebinar (LogMeIn, Inc.)
We use GoToWebinar for online presentations. Registration data (e.g., name, email address) is transmitted to LogMeIn’s servers. LogMeIn adheres to the EU’s Standard Contractual Clauses (SCC) for data transfers between the EU and non-EU countries. More details are available at: https://www.logmeininc.com/de/trust.

e) HubSpot
We use HubSpot for online marketing activities such as content management, email marketing, and contact management. Data is stored on HubSpot’s servers, and EU standard data protection clauses are in place for data transfers to the USA. More information is available at: https://www.hubspot.com/data-privacy/gdpr.

f) Exact Globe ERP
We use Exact Globe ERP, provided by Exact Group B.V., for sales and accounting. Your customer, contract, and billing data are stored on Exact’s servers located within the EU.

g) ChargeBee
We use ChargeBee for subscription management. Data is administered in ChargeBee and stored on servers located within the EU.

h) Satisfaction Surveys with LamaPoll
We use LamaPoll from Lamano GmbH & Co. KG for online surveys. Data centers are located in Germany, and collected data is stored until the survey purpose has been fulfilled or consent is revoked.

i) Hotjar
We use Hotjar to analyze user behavior on our website. Hotjar collects data on user behavior and end devices, which are stored in a pseudonymized user profile. More information is available on Hotjar’s website.

j) LinkedIn Insight Tag
We use LinkedIn’s retargeting tool and conversion tracking, collecting pseudonymized data about your visit to our website. This information is used to show you relevant offers based on your interests. More details on LinkedIn’s data processing can be found at https://www.linkedin.com/legal/privacy-policy.

k) Microsoft Office 365
We use Office 365 for email and calendar functions, integrated with HubSpot. Microsoft processes various types of data, including functional, content, and diagnostic data. More information is available at: https://privacy.microsoft.com/de-de/privacystatement.

l) Microsoft Clarity
We use Microsoft Clarity for statistical analysis and optimization of our website. Data collected includes usage, device, and diagnostic data, which may be transmitted to Microsoft servers in the USA. More information is available at https://clarity.microsoft.com/terms.

m) Microsoft Bing Ads
We use Bing Ads for conversion and tracking purposes. A cookie is stored on the user’s computer to analyze the use of our online offering. More information about Microsoft’s privacy policy can be found at: https://privacy.microsoft.com/de-de/privacystatement.

6. Data Sharing

We may share your data with carriers, service providers, and affiliates as necessary to fulfill our services. Data is shared according to your instructions and in compliance with applicable data protection laws.

7. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this notice or as required by law.

8. Your Rights

You have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. You can exercise these rights through your account settings or by contacting us directly.

9. Data Storage

Your personal data is stored within the EU and the UK, in compliance with data protection regulations.

10. Data Transfers

We transfer data between the UK and the EEA under adequacy regulations and standard contractual clauses where necessary. We will notify you of any significant changes to our data transfer practices.

11. Changes to This Notice

We may update this Privacy Notice periodically. If significant changes are made, we will take reasonable measures to inform you, such as posting a notice on our website or contacting you directly.

12. Contact Information

For questions, concerns, or to exercise your rights, please contact us at:

privacy@francotyp.com

If you are based in the UK or outside the EEA:
FP Digital Business Solutions Ltd
74 Questor, Powder Mill Lane, Dartford, Kent, United Kingdom, DA1 1EF
Email: privacy@francotyp.com

If you are based in the EEA:
You may contact us directly as above or reach out to our European representative:
c/o Data Protection Officer
Prenzlauer Promenade 28, 13089 Berlin, Germany
Email: privacy@francotyp.com

If you are not satisfied with the way your complaint is handled, you have the right to refer your complaint to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/. We encourage you to contact us first to address your concerns.